Shipping
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your parcel here: Tracking | NZ Post
What shipping carriers do you use?
We partner with reputable NZ Post to ensure reliable and timely delivery. Please contact them directly with any questions once your order has been shipped here: https://www.nzpost.co.nz/
How long does delivery take?
We pride ourselves on getting your product order to you as quickly as possible. Orders are processed within 1-3 business days from when the order is placed, in most cases you can expect to receive your parcel within 3-5 business days.
Can I change my delivery address after placing an order?
Once an order has been processed and shipped, changes to the delivery address may not be possible. Contact our customer support team immediately for assistance.
What should I do if my parcel is delayed?
While we strive for timely delivery, unforeseen circumstances may cause delays. If your parcel is delayed, check the tracking information for updates. If you have concerns, contact our customer support team for assistance.
My parcel shows as delivered, but I haven't received it. What should I do?
If the tracking information indicates that your parcel has been delivered but you have not received it, first check with neighbors or household members. If the issue persists, contact NZ Post via this form: Parcel Enquiry | NZ Post
Do you ship internationally?
No, we do not offer international shipping
What happens if I'm not at home during delivery?
If you are not at home during delivery, NZ Post will leave your parcel in an area that they would deem safe. If they cannot safely leave your parcel, they will leave a collection card for you to collect your parcel from them. Check NZ Post's...
Can I request special delivery instructions?
While specific delivery instructions may be accommodated, we cannot guarantee their implementation. Contact NZ Post directly to inquire about special delivery requests.
What if my parcel is damaged upon arrival?
If your parcel arrives damaged, please document the condition with photos and contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims with NZ Post.
How can I reroute my parcel to a different address?
Once a parcel has been shipped, rerouting is typically not possible. Contact NZ Post directly to inquire about any available options.
What is your policy for lost or stolen packages?
We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, contact NZ Post via this form: Parcel Enquiry | NZ Post
How can I get free shipping?
We offer free shipping on all orders $99+