FAQ
How does the Dermalogica Loyalty Programme work?
The Dermalogica Loyalty Programme has been designed to reward our loyal Dermalogica users. It is available for all Dermalogica consumers that shop online at dermalogica.co.nz. For every $1 spent on Dermalogica products at Dermalogica.co.nz you...
What happened to your old Loyalty Programme?
Our new Loyalty Programme launched on 1st March 2024! All your existing points from your previous loyalty account have been transferred so you can now redeem your points via our new system. For any questions about this change please contact...
How do I join the Dermalogica Loyalty Programme?
You are automatically enrolled in our Loyalty Programme when you create an account on our platform. If you don't have an account yet, sign up now to start earning points with your purchases.
What can I redeem my points for?
You can redeem your points for a range of products available in our Loyalty Rewards Boutique. This includes merchandise, products and specific offers. Our Rewards Boutique is updated with new items regularly so explore the Rewards Boutique to...
How do I check my points balance?
Log in to your account via the Rewards page on our website. Your current points balance will be displayed in the Rewards Boutique. You’ll also receive regular updates on your points balance via email, and by SMS if you’re subscribed.
Can I redeem my points for cash or gift cards?
We’re excited to announce vouchers are back on our Loyalty Programme!. You can now redeem your points for products in our Rewards Boutique, free shipping, or vouchers. Please note, points cannot be redeemed for cash.
Is there an expiration date for my earned points?
Points are valid for 12 months from the date of earning. Be sure to check your account regularly and redeem your points before they expire.
How do I redeem my points?
Once you have accumulated enough points, simply visit our Rewards page on our website, choose your desired reward from the Rewards Boutique, and follow the easy steps to complete the redemption process.
Can I combine points from multiple accounts?
Thanks for your question!. Points are non-transferable between accounts, and each account holder can only redeem points earned through their own purchases. If you have multiple accounts under your name and would like to merge them, please get in touc
Are there any restrictions on what I can redeem my points for?
Some products may have restrictions, and products are subject to change and availability. Please review our rewards boutique for specific details on each reward item.
What happens to my points if I return a purchased item?
If you return an item for which you earned points, the corresponding points will be deducted from your account.
Can I earn points on all purchases?
Points are typically earned on eligible purchases. Some exclusions may apply, such as taxes, or shipping fees. Refer to our terms and conditions for more details.
How often is the Dermalogica Loyalty Programme catalogue updated?
The Rewards Boutique is regularly updated with new and exciting products. Check back frequently to discover the latest additions and opportunities for redemption.