dermalogica-nz

We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, contact NZ Post via this form: Parcel Enquiry | NZ Post

What is your policy for lost or stolen packages?

Shipping

How does the Dermalogica Loyalty Programme work?

What happened to your old Loyalty Programme?

How do I join the Dermalogica Loyalty Programme?

What can I redeem my points for?

How do I check my points balance?

Can I redeem my points for cash or gift cards?

Is there an expiration date for my earned points?

How do I redeem my points?

Can I combine points from multiple accounts?

Are there any restrictions on what I can redeem my points for?

What happens to my points if I return a purchased item?

Can I earn points on all purchases?

How often is the Dermalogica Loyalty Programme catalogue updated?

How can I track my order?

What shipping carriers do you use?

How long does delivery take?

Can I change my delivery address after placing an order?

What should I do if my parcel is delayed?

My parcel shows as delivered, but I haven't received it. What should I do?

Do you ship internationally?

What happens if I'm not at home during delivery?

Can I request special delivery instructions?

What if my parcel is damaged upon arrival?

How can I reroute my parcel to a different address?

How can I get free shipping?

How do I check the status of my order?

Can I modify or cancel my order?

Orders

How do I place a return or exchange?

Returns

What is your policy for lost or stolen packages?Updated 4 months ago