dermalogica-nz

If your parcel arrives damaged, please document the condition with photos and contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims with NZ Post.

What if my parcel is damaged upon arrival?

Shipping

How does the Dermalogica Loyalty Programme work?

What happened to your old Loyalty Programme?

How do I join the Dermalogica Loyalty Programme?

What can I redeem my points for?

How do I check my points balance?

Can I redeem my points for cash or gift cards?

Is there an expiration date for my earned points?

How do I redeem my points?

Can I combine points from multiple accounts?

Are there any restrictions on what I can redeem my points for?

What happens to my points if I return a purchased item?

Can I earn points on all purchases?

How often is the Dermalogica Loyalty Programme catalogue updated?

How can I track my order?

What shipping carriers do you use?

How long does delivery take?

Can I change my delivery address after placing an order?

What should I do if my parcel is delayed?

My parcel shows as delivered, but I haven't received it. What should I do?

Do you ship internationally?

What happens if I'm not at home during delivery?

Can I request special delivery instructions?

How can I reroute my parcel to a different address?

What is your policy for lost or stolen packages?

How can I get free shipping?

How do I check the status of my order?

Can I modify or cancel my order?

Orders

How do I place a return or exchange?

Returns

What if my parcel is damaged upon arrival?Updated 4 months ago