dermalogica-nz

Our new Loyalty Programme launched on 1st March 2024! All your existing points from your previous loyalty account have been transferred so you can now redeem your points via our new system. For any questions about this change please contact customerservice@dermalogica.co.nz

What happened to your old Loyalty Programme?

How does the Dermalogica Loyalty Programme work?

How do I join the Dermalogica Loyalty Programme?

What can I redeem my points for?

How do I check my points balance?

Can I redeem my points for cash or gift cards?

Is there an expiration date for my earned points?

How do I redeem my points?

Can I combine points from multiple accounts?

Are there any restrictions on what I can redeem my points for?

What happens to my points if I return a purchased item?

Can I earn points on all purchases?

How often is the Dermalogica Loyalty Programme catalogue updated?

How can I track my order?

What shipping carriers do you use?

How long does delivery take?

Can I change my delivery address after placing an order?

What should I do if my parcel is delayed?

My parcel shows as delivered, but I haven't received it. What should I do?

Do you ship internationally?

What happens if I'm not at home during delivery?

Can I request special delivery instructions?

What if my parcel is damaged upon arrival?

How can I reroute my parcel to a different address?

What is your policy for lost or stolen packages?

How can I get free shipping?

Shipping

How do I check the status of my order?

Can I modify or cancel my order?

Orders

How do I place a return or exchange?

Returns

What happened to your old Loyalty Programme?Updated 4 months ago